FAQ


ORDERING & PAYMENTS

HELP, I CAN'T CHECK OUT !
Not being able to checkout is usually due to one of three things. The first and most common is you've entered your shipping address incorrectly. The system will not let you check out if the address is deemed "undeliverable". The second issue is you have not checked the "I agree to the terms and services" box, you will find this box on the bottom of the shipping address page. Lastly, sometimes all you need to do is refresh your browser or shut your browser down and start again.
.
CAN I CHANGE OR CANCEL MY ORDER?
If you have changed your mind regarding your online order and wish to cancel it, please e-mail Customer Service through our Contact US page.  A Pump Squad Apparel Team Member will be able to help you with the cancellation process.
NOTE >   **We cannot make changes to an order once it has been shipped!**
.
WHEN WILL MY CREDIT CARD BE CHARGED?
Once you submit your order, we will contact your bank to get approval for payment. A pre-authorization hold may appear on your credit card. We will send an email once your order has shipped and your card has been charged.
.
WHAT CURRENCY IS THE SITE IN?
All prices and dollar amounts on the Pump Squad Apparel website are presented in US Currency. Your bank may charge you an additional international transaction fee when buying or shipping internationally. For more information, please check with the bank that issued your credit card.

SHIPPING

HOW ARE SHIPPING FEES DETERMINED?
Shipping fees are based on the weight, shipping method, and destination of your order.
.
WHAT ARE MY SHIPPING OPTIONS?
Pump Squad Apparel ships via US Postal Service (USPS)  from our main office in Chatham, IL. At Checkout you will be prompted to select a shipping method. Current options are:
1) Domestic:
USPS First Class Mail
2) Domestic:
USPS Priority Mail
3) Domestic:
USPS Express Mail
4) International:
USPS Priority International
.
CAN I SHIP TO P.O. BOXES OR TO APO/FPO ADDRESSES?
Yes, you can ship to P.O. boxes as well as APO/FPO addresses by selecting the USPS shipping option.
.
DO YOU SHIP INTERNATIONALLY?
Yes. However, because shipping costs vary for every location outside of the U.S. there are many countries we currently DO NOT deliver to. Point being, if you are a customer interested in international shipping, cost will be Flat Rate for you at checkout and could vary greatly depending on the shipping zone in which your country falls and the weight of the package. 
.
WHAT ABOUT INTERNATIONAL TAXES AND DUTIES?
Duties and taxes vary by country and the items ordered so we are unable to provide an estimated cost but it is the responsibility of the purchaser. Please contact the customs office in the destination country of your order for information regarding applicable duties, taxes, and other fees. We are required by law to disclose the full value of the package contents and cannot alter this value. If an international order is placed on pumpsquadapparel.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that are incurred in the shipping process. If you have any questions regarding shipping, please contact Bryan at pumpsquadapparel@gmail.com 
.
WHEN WILL MY ORDER BE SHIPPED?
Your order will be processed and typically ships within 1 business days of your order being submitted, except on holidays.
.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipping confirmation via e-mail following the processing of your order. You will also receive a tracking number that will allow you to follow the shipment of your order.

REFUNDS & EXCHANGES

WE DO NOT ACCEPT REFUNDS.

HOWEVER WE DO ACCEPT EXCHANGES AS LONG AS THE BELOW CRITERIA IS MET.


Items, excluding special orders, gift certificates & stickers, may be returned for an exchange up to 30 days after the item has been delivered (as indicated by the tracking number).

All exchanges must be in the original, like-new, re-sellable condition in which they were received. All items returned, other than due to defect or shipping error, Buyer is responsible for shipping costs incurred for the exchange. PUMP SQUAD APPAREL will ship an exchanged item back out to the buyer at no cost to the buyer..
Exchanges may take up to 3 business days to process once we have received the items.

EXCHANGE PROCEDURE

Return the item(s) to the address below with a note indicating what you need, size/color/etc along with the order ID number or the last name associated with the original order and we'll handle the rest once we receive it.

PUMP SQUAD APPAREL
304 Wintergreen Drive Chatham Illinois US 62629

OTHER FAQ 

WHAT IS YOUR PRIVACY POLICY?
We value your privacy and do not share or sell any of your personal or contact information to any third party users or groups. Any information that we do collect on this website will be used solely for order verification, fraud control and internal purposes. For more information, please review our full Terms of Use and Privacy Policy disclosures.

FINDING OUT ABOUT OUR GEAR
*You can sign up to receive information, news and notifications regarding Pump Squad Apparel products to keep up with the latest gear as it becomes available, via Facebook, Instagram, and YouTube. Come visit our Social Media Page & learn more !
.

CAN YOU TELL ME WHEN NEW PRODUCTS AND EVENTS ARE ANNOUNCED?

If you are interested in staying up-to-date with the Pump Squad Apparel brand and what the Team is doing, please sign up to receive our e-mail newsletter. Join our newsletter mailing list at the bottom of this page. Newsletters have product, event and athlete information, as well as other news and announcements on behalf of the Pump Squad Apparel Team.

ARE THERE OTHER PLACES ON THE INTERNET TO BUY PUMP SQUAD APPAREL?

Currently, Pump Squad Apparel and accessories are only available through the Pump Squad Apparel Website. 
Keep up to date with the availability of Pump Squad Apparel products by signing up for our e-mail newsletter, liking our page on Facebook, Instagram and following us on Twitter.
.
DO YOU CARRY CLOTHING FOR CHILDREN?
Pump Squad Apparel does not carry apparel items for children at this time.